This is my third try today to contact Hostgator support via Live Chat and my place in the waiting queue is 63, which is the best of today. So, I thought I had to be patient and started waiting. And this become a 13-minutes waiting.
Surprisingly, as I have never met this issue with Hostgator before. Live Chat is my favorite support channel, and I could always be connected with them within 1 minute before.
According to the data revealed in Hostgator official site, they offered web hosting service for around 2 millions domains date back to the beginning of 2010, and now the number become 5 million. This is a very fast growing, and obviously brings a lot of pressure to their customer support team. I know they are hiring, but one question come to my mind that could they keep up with the growth of their business.
Recently, they upgraded the online chat system, this long waiting issue might result from this migration and could be just an episode. I will continue observe the situation, and lower their rating to be B+ in our Hostgator Review until seeing big improvement.
Hopefully, Hostgator won’t be a victim of their own success, as they are one of my most respected web hosts in the industry.
However, if you need a WordPress hosting for your site, I would recommend to check out the list of Best PHP Hosting companies which are still offering high quality web hosting for WordPress now.